Modalidad: Teleformación – Duración: 20 h – Código: 683
Objetivos: On successfully completing the course objectives at this level, learners will have the ability to basic information to clients and attend to typical needs that a receptionist or any other hotel worker is familiar with in situations at work. These include dealing with work routines in familiar situations such as greeting people who use hotel services and asking for and giving information about the hotel and its services in a professional way. Learners will practice listening and responding to basic instructions and information that include general and specific vocabulary to the duties a receptionist or as a hotel worker that takes care of customer needs have, including asking guests where they are from and using numbers and dates to complete reservations and check the level of satisfaction. Learners will be able to understand basic requests and give instructions and information. Matching the written forms of words to the vocabulary used in everyday work situations, the learners will practice the terms in the exercises and keep a record of their pronunciation and speaking to monitor the progress they make and encourage reflection.
RECEPTIONISTS AND HOTEL WORKERS
Commercial and administrative management of tourist services – Guests and Tourists I
On successfully completing this lesson the learner will be able to describe the principal services and facilities on offer to tourists. The learner will be familiar with typical customer requirements and follow instructions. The learner will be able to recognise the sound and written form of these common requirements and say what they are.
Commercial and administrative management of tourist services – Guests and Tourists II
On successfully completing this lesson the learner will be able to describe the principal services and facilities on offer to tourists. The learner will be familiar with typical customer requirements and follow instructions. The learner will be able to recognise the sound and written form of these common requirements and say what they are.
Commercial and administrative management of tourist services – Receptionists & Hotel Workers I
On successfully completing this lesson the learner will be able to give basic information about the service they give and the principal responsibilities and duties receptionists carry out. The learner will be able to ask and understand what the customer desires appropriately and carry out their instructions.
Commercial and administrative management of tourist services – Receptionists & Hotel Workers II
On successfully completing this lesson the learner will be able to give basic information about the service they give and the principal responsibilities and duties receptionists carry out. The learner will be able to ask and understand what the customer desires appropriately and carry out their instructions.
Commercial and administrative management of tourist services – Typical Situation
In this lesson the learner will demonstrate their understanding of a typical conversation between guests and reception staff at a hotel. The learner will listen to the conversation and test their comprehension of the situation by answering multiple choice questions. The learner will complete a booking form with information from the conversation.
Commercial and administrative management of tourist services – Hotel Services I
On successfully completing this lesson the learner will be able to give basic information about the service the hotel gives. The learner will be able to ask and understand what the customer desires appropriately and carry out their instructions.
Commercial and administrative management of tourist services – Hotel Services II
On successfully completing this lesson the learner will be able to give basic information about the service the hotel gives. The learner will be able to ask and understand what the customer desires appropriately and carry out their instructions.
Commercial and administrative management of tourist services – Customer service and satisfaction I
On successfully completing this lesson the learner will be able to listen to a guest describe her/his satisfaction with the services and facilities they have used during their stay. The learner will be able to understand and write the information the client gives.
Commercial and administrative management of tourist services – Dialogue Questions
In this lesson the learner will demonstrate understanding of the topics in the previous lessons by responding appropriately to questions the tutor asks.
Commercial and administrative management of tourist services – Typical Situation: Checking into a hotel
A practical immersion in the language, in which the student will live through a real life situation, similar to one they would confront in the language which they are learning. In this lesson the student will be introduced to new vocabulary, then, once the exercise has been completed, they will have an opportunity to practice this new vocabulary.
Commercial and administrative management of tourist services – The Hotel. You’ve got mail
The student will attend a class where a teacher whose first language is that being taught, will pose questions and activities to the student. The student will interact with the teacher through guided dialogues. At the same time the teacher will evaluate the student user on their performance and inform them of their progress through our very own exclusive dexway method, using text and voice to clarify any specific areas that require attention, such as pronunciation, etc.
Commercial and administrative management of tourist services – Course test
In this exercise the learner will test their understanding of the key topics in part one of the course by choosing the best solution to the questions each text has. The learner will be shown their performance and progress made at the end of each exercise.
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