Modalidad: Teleformación – Duración: 20 h – Código: 681
Objetivos: On successfully completing the course objectives at this level, learners will have the ability to help tourists when they ask for service and help, informing tourists about travel times, arrival and departures and explaining security measures that protect them. In familiar situations learners will practice these situations and politely provide an appropriate service. Inferring context and using interactive exercises to confirm understanding, learners will practice listening and complete sample dialogues that consolidate the vocabulary in the topic. The learners will complete written exercises that demonstrate that they are capable of matching the written forms of words to the vocabulary used in conversations with the tourist. The learner will practice the terms in the exercises and a record of their pronunciation will be generated to monitor the progress made and encourage reflection.
TOURIST CUSTOMER SERVICE
Tourist customer service – Vocabulary for a Tourist I
After this lesson, the learner will be able to: – Give explanations and information to tourists. – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching words to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Vocabulary for a Tourist II
After this lesson, the learner will be able to: – Give explanations and information to tourists – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching words to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Crew Members and Security I
After this lesson, the learner will be able to: – Give explanations and information about security on board – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching words to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Crew Members and Security II
After this lesson, the learner will be able to: – Give explanations and information about security on board – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching words to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Departures, Arrivals & Useful Terms I
After this lesson, the learner will be able to: – Give explanations and information about departures and arrivals and deal with tourists professionally. – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching words to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Departures, Arrivals & Useful Terms II
After this lesson, the learner will be able to: – Give explanations and information about departures and arrivals and deal with tourists professionally. – Understand expressions common in conversations that provide professional service. – Complete written exercises that demonstrate they are capable of matching the written forms of designs to the sounds and images that correspond to them. – Test their knowledge of the terms in the exercises and keep a record of their pronunciation to monitor progress.
Tourist customer service – Typical Situation: Information Desk
A practical immersion in the language, whereby the student will live through a real life situation, similar to one they would confront in the language which they are learning. In this lesson the student will be introduced to new vocabulary, then, once the exercise has been completed, they will have an opportunity to practice this new vocabulary.
Tourist customer service – Booking A Railway Ticket For Advance Travel From An Agency
In this lesson the learner will hear how a travel agency professional asks and answers the questions a customer has about some travel plans. The learner will listen to the customer and the travel agency professional discuss options and use the information available on a website to decide travel dates and arrangements and book a ticket successfully. The learner will use the vocabulary of the lesson to respond to these situations in a professional way. To demonstrate what has been learned the learner will match the images of the vocabulary with the sound, spelling and definition of the key words in the lesson.
Tourist customer service – An Agency With A Problem And Reporting Lost Property To A Station Guard
On successfully completing this lesson the learner will be able to help a client when the client has a problem related to the travel arrangements and plans they have made. The learner will listen to the problem the client has and act in a professional, sensitive and helpful manner. The learner will practice the vocabulary of the lesson to respond to these situations in a professional way. To demonstrate what has been learned the learner will match the images of the vocabulary with the sound, spelling and definition of the key words in the lesson.
Tourist customer service – Dialogue Questions
In this lesson the learner will consolidate what they understand of the topics in the lessons by responding appropriately to the questions the tutor asks.
Tourist customer service – Train Transport. You’ve got mail
The learner will practice the language they have learned in the previous exercises by writing an email explaining how they lost their luggage when they were travelling by train. In this lesson they will follow instructions to record their description of a trip they made to a new city by train then they will send it to their teacher to be personally evaluated.
Tourist customer service – Course test
In this exercise the learner will test their understanding of the key topics in part three of the course by choosing the best solution to the questions each text has. The learner will know the performance and the progress made at the end of each exercise.
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