Modalidad: Teleformación – Duración: 20 h – Código: 668
Objetivos: In this level the learner will consolidate the material from the previous Blocks and begin the transition from basic to intermediate. Students will become familiar with banking and financial terminology including accounting. Each term is defined and used in context in sentences. This level is comprised of a series of interactive exercises such as listening comprehension with short, realistic dialogue, answering questions, and submitting email exercises.
MODULE: FINANCE – LEVEL MEDIUM
FINANCIAL SERVICES: BASIC BANKING TERMS AND FINANCE (MEDIUM)
In this block, students will consolidated previous banking and financial terminology and be introduced to intermediate vocabulary with mortgage and accounting terms. Vocabulary included – factoring, embezzlement, debenture, closing costs, arbitrage. They will listen to a short, realistic dialogue of an interview at a large company with a human resources manager interviewing for a new accountant. The learner will work their freeform speaking by answering questions from a bank representative asking a customer when getting a mortgage. At the end of the module, the student will answer, in writing and orally, questions from the tutor to be sent by email.
Financial vocabulary
Students will be studying intermediate banking and financial vocabulary. Vocabulary includes- arbitration, commitment fee, collateral, financial capital, garnishment, principal, sub-prime and many others. It is presented in context in sentences and definitions are provided for each term or expression. Students can practice their speaking and at the same time learn what each term means. Vocabulary includes business, banking and accounting terms.
Typical situation – Hiring a new accountant
In this lesson students will develop their understanding and comprehension by listening and following along to a typical interview process.
Dialogue – Getting a mortgage
Students will practice their freeform speaking skills by answering questions asked by a mortgage representative.
Writing and speaking lab
In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions. Students will explain 3 types of mortgages and speak about an internet article about banks.
The tutor will give feedback on this work.
CUSTOMER SERVICE: SUGGESTIONS, INQUIRIES AND COMPLAINTS (MEDIUM)
In this block, students will consolidated previous customer service terminology and be introduced to intermediate vocabulary in this field. Vocabulary included – empathy, feedback, inconvenience, netiquette, service partners. They will listen to a short, realistic dialogue of soliciting for new business and providing service at a trade show. The learner will work their freeform speaking by answering questions related to customer service when checking into a hotel. At the end of the module, the student will answer, in writing and orally, questions from the tutor to be sent by email.
Financial vocabulary
Students will be studying intermediate customer service vocabulary. We build on previous vocabulary and include new terms such as – helpline, product return, clarification, and expert. It is presented in context in sentences and definitions are provided for each term or expression. Students can practice their speaking and at the same time learn what each term means.
Typical situation – Gaining new business
In this lesson students will practice their understanding and comprehension by listening and following along with a typical real life situation in the customer service environment. Students will be listening to the interactions of two people at a trade shows concerning gaining new business.
Dialogue – Checking into a hotel
The student will practice their freeform speaking skills by being asked questions by a desk clerk when checking into a hotel.
Writing and speaking lab
In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions. Students will be asked to write a short conversation at a restaurant and speak about banking customer service.
The tutor will give feedback on this work.
GENERAL BUSINESS: ADVERTISING, BUSINESS EXPRESSIONS (MEDIUM)
In this block, students will consolidated previous business terminology and expressions and be introduced to intermediate vocabulary in business situations. Vocabulary and expressions included – kiting, moral hazard, give lip service, middleman, pass the buck, property tax, venture capital. They will listen to a short, realistic dialogue of two people working in a shipping and receiving department discussing logistic issues. The learner will work their freeform speaking by answering questions related to meeting someone at a business conference. At the end of the module, the student will answer, in writing and orally, questions from the tutor to be sent by email.
Financial vocabulary
Students will be studying intermediate business vocabulary. Some of the vocabulary terms we look at are – mergers, phising, Ponzi scheme, indemnity and insurance and more. It is presented in context in sentences and definitions are provided for each term or expression. Students can practice their speaking and at the same time learn what each term means.
Typical situation – Shipping and deliveries
In this lesson students will practice their understanding and comprehension by listening and following along with a typical real life situation in a logistics department. We will be listening to a typical conversation of two employees receiving orders.
Dialogue – Meeting someone at a business conference
Students will practice their freeform speaking skills by answering questions when meeting new contacts in a business conference setting.
Writing and speaking lab
In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions. The learner will be asked to explain some common business expressions and speak about social media and advertising.
The tutor will give feedback on this work.
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