Modalidad: Teleformación – Duración: 39 h – Código: 666
Objetivos: On successfully completing the course objectives at this level, learners will have all the necessary language skills to work in the administration department in a company. They will be able to organize deliveries or deal with suppliers coming into the offices, to send email on behalf of the company, to process paperwork and information for internal people, arranging company extras such as company cars and hotels, etc. Learners will be able to understand verbally given instructions, orders and information related to administrative tasks and customer service. The student will also be capable of understanding typical administrative or commercial documents in the foreign language and they will be able to find and extract the relevant information. They will be able to write typical commercial or administrative texts such as orders and product descriptions, with simple, coherent language and a good control of grammar and spelling.
- BUSINESS ADMINISTRATION
Administration. Business Introductions:
Learners practice introducing themselves and others.
Administration. What do they do?:
Talking about different jobs and nationalities.
Extended speaking practice: introducing people to each other and talking about the places people work.
Administration. Company rules:
In this class we practice explaining the company rules to a new colleague using the imperative.
An introduction to some common verb/noun partnerships: arrive at work, wear a suit, eat a sandwich, talk to friends, drink a glass of water, work, call (telephone), write an email/report, read an email/report.
Administration. Taking messages:
Relevant vocabulary: phone message, caller, certainly, to call back, to wish, to be convenient, to see face to face, to see in person, to leave a message, to be unavailable, to postpone, it is personal.
Looking at the format and use of phone messages.
Dialogues, phone calls and questions to practice typical business related phone messages and the vocabulary and skills needed to transcribe the relevant information.
Administration. Memo:
Relevant vocabulary: memo, informal, internal communication, subject, main body, reminder, regards, reschedule, date, to, from, heading, colleagues, cancel, attend, dismiss, warn, external, short for, bullet points, deadline, to feel welcome, by the way, semi-formal, signature, formal dress, silly me.
The user will learn about the function and format of a memo. They will have to correctly order a memo. Gap-fill exercises that consolidate what has been learned about the format and contents of a memo.
Dialogue to practice taking a memo. Listening practice to correct errors in a memo.Administration. Asking for information:
Vocabulary related to buying and selling from catalogs, and the formalities that are involved such as the types of letters that are sent with large purchases. Phrasal verbs that are related to the processes of buying and selling are presented.
Explanations of the types of letters that are sent from business to business. The learner will comprehend how to format and structure an enquiry letter, and will carry out exercises to consolidate what has been learned. The construction of indirect questions and the necessary verb forms in order to convey a formal register.
Dialogues and exercises covering acknowledgement letters.
Administration. Starting work – Where are the departments? (British version):
In this lesson the student will learn about the location of different departments in a company building and hear brief descriptions about what each department does. In addition the student will learn vocabulary related to this area such as particular department names, prepositions of place and directions.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Administration. Starting work – Where are the departments? (American version):
In this lesson the student will become familiar with the American accent and vocabulary in a typical situation between the office manager and a new person starting work.
The student will listen to understand the situation in a conversation between the manger and new staff member that ask and answer questions about the departments and describe the work people do.
The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life conversation that improves intonation and emphasis.
In this way the student will consolidate the language in context and practice useful structures such as directions, this/these/that and those.
At the end of the lesson the learner completes the test activities to see what was learned from the unit and to consolidate the learning at this level.
Administration. Office I:
Administration. Learners will be able to: – Listen and respond appropriately when arranging meetings, making plans and confirming arrangements. – Use appropriate language to describe typical duties and responsibilities at work.
Administration. Office II:
Learners will be able to: – Familiarize themselves with common collocations to answer questions that extend the vocabulary practiced in the previous session which describes specific employee responsibilities and what companies do. – Recognize and appropriately structure a formal letter to another organization.
Administration. Organising an agenda:
Talking about future plans and arrangements as well as the very recent past.
Present perfect with: just, for, since.Present continuous for fixed future plans.
Expressions: to be on/get off the phone to someone, to take a call, to re-arrange, to call off, to put off, to fit someone in.
Administration. Making an order:
Using the first conditional to role-play an order over the telephone.
Polite English: do you think you could..?, what about +ing, could you tell me…?, If we…will you…? Discount, percent %
Administration. Business correspondence:
Focus on emails and telephone calls to make a complaint.
Role-play to describe a problem.
General business vocabulary: order, delivery, to dispatch, to be faulty/damaged, postage, refund.
Administration. Bills and Invoices:
Learners will cover vocabulary, both formal and informal, related to invoices and bills. They will learn about the function and format of invoices and bills and will be able to construct and comprehend invoices. Dialogues will consolidate what has been learned and will give the learner listening and pronunciation experience related to invoices and bills. Numbers and calculations are covered so that the learner can practice simple mathematical calculations in English.
Administration. Fire drill – There is a fire! (British version):
This lesson covers the language of accident prevention at work, and in it the student will learn about what to do and what not to do, if there is a fire at work.
The student will practice using vocabulary used in the event of a fire drill.
The student will practice the use of the imperative and the modals of obligation and permission: must and can.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Administration. Fire drill – There is a fire! (American version):
In this lesson the student will be involved in a real life situation where staff follow emergency safety procedures at work.
The student will see how people react in different emergency situations to the explanations of what they must do and why.
The student will participate in dubbing and recording the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life conversation that improves emphasis and intonation.
The vocabulary and grammar covered present and consolidate the language of safety procedures in context using structures such as imperatives, must and have to.
At the end of the lesson the learner completes the tests to see what was learned from the unit with different activities that match images, useful words and expressions.
Administration. Office III:
On completing this unit learners will be able to: – Listen and respond to language related to finance and the structure of organizations and workforces. – Start and finish a telephone conversation and leave a message. – Express satisfaction/dissatisfaction about a problem with an order and solutions proposed.
Administration. Writing a report:
Vocabulary and phrases related to reports and work related injuries. The learner then covers the structure and content of a typical report and then carries out exercises to consolidate what has been learned about reports, with the specific example of a report on how reduction of productivity due to sick leave.
Connectors such as “in addition”, “despite”, “moreover”, “due to”, etc. are covered so that the learner will competently be able to construct persuasive reports.
Dialogues and exercises further consolidate what has been learned.
Administration. International business:
Vocabulary for different countries and currencies: Euro, Yen, Dollar, Yuan, Australian dollar.
Asking for and saying prices: How much is…?, Numbers 1-50.
Airport vocabulary: check-in, entrance, gate, café, toilet, information desk.
Administration. Responsibilities:
Practice using: (Don’t) Have to, can/can’t (permission) to talk about the things we have to do at work.
More verb/noun partnerships: meet a deadline, target, prepare for a business trip, wear protective clothing.
Administration. Performance appraisal:
Talk about the different parts of a performance appraisal, past achievements and future plans, intentions and ambitions as well as discuss our strengths and weaknesses.
Role-play a short performance appraisal using notes.
Administration. An informal meeting:
Expressing agreement and disagreement in an informal situation: so do I, me too, I can’t agree to that, I’m sorry but…
More ways to express quantity: either/neither, a lot of, enough, too many.
Using the new vocabulary in a role-play of an informal meeting.
Administration. Renting a car and van for a trade fair – Get good insurance (British version):
In this lesson the student will learn how to negotiate a deal on hiring vehicles for a trade fair.
In addition the student will learn vocabulary related to the field of car hire and the types of vans available.
The student will also learn the structure “to be going to” for future plans.
You´ve got mail:In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Administration. Renting a car and van for a trade fair – Get good insurance (American version):
In this lesson the student will watch and understand a team of people at work decide their needs and negotiate appropriate deals at the right price.
The student will see how the team makes offers and counter offers and use the existing relationships they have with suppliers to find the best deal.
The learner will comprehend the conversations and agreements as the team analyses and deals with all the information they need.
The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life dialogue that improves intonation and demonstrates understanding.
The lesson consolidates the language of discussing options, making offers and counter offers, deciding conditions and negotiating payment and contract terms in context using everyday language related to pricing and negotiating terms of a deal.
At the end of the lesson the learner completes the tests to see what was learned from the unit with different activities.
You´ve got mail:In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Administration. Office IV:
On completing this unit learners can: – Express her/his own opinion, and present arguments and justifications in a meeting at work. – Send emails to check and confirm information about an order and services appropriately. – Demonstrate they understand the meaning of abbreviations common at work.
