Modalidad: Teleformación – Duración: 39 h – Código: 670
Objetivos: Upon completing the course objectives at this level, the student will acquire the language skills they need to work in the management department in a company. Students will be able to communicate while they carry out their duties in the management department such as: planning, organizing, staffing, leading or directing and controlling the organization. Students also learn how to communicate formally and informally in a business trip. They will be able to understand verbally given instructions, orders and information related to management as well as giving instructions and making orders themselves. The student will also be capable of understanding typical administrative or commercial documents in the foreign language, to compare their company with competitors and to find and extract the relevant information in a text or conversation. They will know how to deal with complaints from customers and employees, talk about their responsibilities and those from their employees and to carry out an interview. Students learn how to use coherent language and a good control of grammar and spelling in all these activities.
BUSINESS MANAGEMENT
Management. Business Introductions
Learners practice introducing themselves and others.
Management. What do they do?
Talking about different jobs and nationalities.
Extended speaking practice: introducing people to each other and talking about the places people work.
Management. Company rules
In this class we practice explaining the company rules to a new colleague using the imperative.
An introduction to some common verb/noun partnerships: arrive at work, wear a suit, eat a sandwich, talk to friends, drink a glass of water, work, call (telephone), write an email/report, read an email/report.
Management. A business lunch
Ordering food in a restaurant and making conversation during a business lunch.
Talking about likes and dislikes, asking about preferences.
Talking about hobbies and free time activities.
Management. Giving Instructions
Relevant vocabulary: filing, time difference, on business, sequencer, afterwards, finally, bills, pour, fill, junk mail, first class, give someone a hand, anything else, signed contracts, stir, hole punch.
The student will be able to explain and understand instructions by comprehending and using the imperative.
The student will use and comprehend sequencing phrases such as “first”, “next”, “finally”, etc. to give lists of instructions that have a set order.
Management. Responsibilities
Practice using: (Don’t) Have to, can/can’t (permission) to talk about the things we have to do at work.
More verb/noun partnerships: meet a deadline, target, prepare for a business trip, wear protective clothing.
Management. Health and safety – An accident at work (British version)
In this lesson the student will learn about issues related to health and safety at work.
The student will learn about standard work practices to prevent accidents and eliminate risk.
The student will learn what to do if there is an accident at work.
In addition the student will practice vocabulary related to this topic and consolidate the use of imperatives to give instructions and orders.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Management. Health and safety – An accident at work (American version)
In this lesson the student will learn how members of staff describe health and safety procedures at work and react in a safe way when an accident occurs.
Learners will see how to implement the measures that would make people take care and stay safe as they resolve an emergency situation explaining what they must do and why.
The student will see the incident and the discussion of what went wrong.
The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life dialogue that improves intonation and emphasis.
In this way the learner will practice and consolidate the language of health and safety procedures in context using the vocabulary of prevention and elimination of risk and accidents and structures such as conditionals, imperatives, cause and effect and the simple past.
At the end of the lesson the learner will complete the tests to see what was learned from the unit with different activities that match images, useful words and expressions.
Management. Around the office I
Identifying the typical objects we use in an office.
Role-play over the telephone: placing an order for office supplies.
Describing clothes we wear at work: shirt, skirt, trousers, tie, jacket, shoes and uniform.
Management. Business trip
Extended speaking practice through role-plays about different travel situations: reserving tickets with a travel agent, checking in at the airport and arriving at a hotel.
Management. Comparing companies
Comparative adjectives: happy, interesting, good, modern, bad, big, tall, good. Using information in a table to compare two companies.
Free speaking practice: comparing people or countries.
Management. Job interview
Talk about ways to find a job and the interview process.
Common vocabulary: to apply for a job, fill in a form, work history, impressive, gaps in employment, to take a year out/gap year, to do voluntary work/work experience, qualifications.
Role-play a short job interview.
Management. Making an order
Using the first conditional to role-play an order over the telephone.
Polite English: do you think you could..?, what about +ing, could you tell me…?, If we…will you…? Discount, percent %
Management. Buying and selling from catalogues / Writing a cheque
Vocabulary and phrases that are relevant to catalogues and products, including informal and phrasal structures.
Listening exercises explaining the content and structure of typical business catalogues, with exercises to consolidate what has been learned. Categorization of office supplies.
Dialogues and exercises relating to purchasing from a catalogue.
Management. A trade fair – Watch out for your competitors (British version)
In this lesson the student will learn about how to set up a stand at a trade fair and how competitors react to the company´s product campaign.
In addition the student will practice the vocabulary related to this topic, which presents and consolidates the language of trade fairs and marketing stands, pros and cons, deciding tasks and responsibilities, standard procedure at trade fairs and unique selling points for the products they market and sell, in context using everyday language of definition and clarification.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Management. A trade fair – Watch out for your competitors (American version)
This lesson will show the learner how a group of trade fair staff discuss positioning and setting up their stand and planning their work at a trade fair.
The student will listen and watch the staff discuss issues connected with law, product protection and security.
The learner will see and understand the reaction to a complicated situation that requires calling security for help.
The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life dialogue that improves intonation and emphasis.
The vocabulary in this unit presents and consolidates the language of trade fairs and marketing stands, pros and cons, deciding tasks and responsibilities, standard procedure at trade fairs and unique selling points for the products they market and sell in context, using everyday language of definition and clarification.
At the end of the lesson the learner completes the tests to see what was learned from the unit with different activities that match images, useful words and expressions.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Management. Around the office II
Describing an office in more detail using there is/are and answering questions about pictures.
Talking about different buildings that we use: gym, swimming pool, bank, travel agent, chemist, Health centre.
Management. Presenting a company
An introduction to the language of presentations, referring to graphics and charts.
Listen to an example of a short presentation.
Guided speaking practice: presenting a small company using given information.
Management. Dealing with clients
Extended speaking practice. Making and dealing with complaints over the telephone.
Making suggestions: We could…, how about..? What if..?
Apologising: I’m terribly sorry, I’m afraid, I agree, I see your point.
Management. Complaints
Vocabulary and phrases related to complaints and goods that could be faulty. Exercises which review the structure of a letter of complaint. Dialogues and exercises that show how to write a letter of apology.
Management. What went wrong?
Using common irregular verbs to talk about the past.
Speaking practice: telling short anecdotes.
Expressing causes and consequences: so that, because, in order to, as a result.
Management. Choosing a conference venue
Expressing preferences: far better/worse than, way too+ adj…
Comparing venues and facilities in a role-play about two different conference centres.
Talking about consequences using the first conditional.
Management. Taking a company to court – Is it worth it? (British version)
In this lesson the student will learn what procedures to carry out before taking a company to court.
The student will hear and follow how how to request legal advice from a solicitor and to discuss possible decisions and actions.
In addition the student will learn vocabulary related to the field of pre-court action procedure.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Management. Taking a company to court – Is it worth it? (American version)
In this lesson the student will watch people take advice from a legal expert to learn about the options open to them before deciding on court action.
The learner will understand how the situation develops as the stakeholders consider the costs and benefits for different courses of action before a decision is taken.
The learner will hear the lawyer and interviewees describe the legal framework for businesses and the results they can expect to obtain from taking a company to court.
The student will participate in dubbing and recording the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life conversation that improves intonation and emphasis and practices understanding.
The lesson practices the language of describing complex legal situations, discussing options and negotiating contract terms in context using everyday language related to logistics and supply, legal issues at work, and basic contract law.
At the end of the lesson the learner completes the tests to see what was learned from the unit with different activities that match images, useful words and expressions.
You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions.
The tutor will give feedback on this work.
Management. Around the office III
An extension of the typical language we use when working in English.
Common phrasal verbs: to stand in for, to set up, take over, hurry up, look over and help out.
Business vocabulary extension: invoice, quote, bill, bank transfer, latest, out of date, supplier.
